Volunteer survey/2016–17/Report

Introduction: Wikimedia UK 2016–17 Volunteer Survey

The volunteer survey opened on 13th January 2017 and closed on 7th February. It was sent to 144 email addresses, of which 44 people took the survey (including 5 partial responses).

Methodology

Wikimedia UK's contact database was used to produce a list of people who have volunteered with the charity between 1st January 2015 and 31st December 2016. They were asked about their volunteering experience in 2016. The response rate of 31% was an improvement on previous surveys carried out by Wikimedia UK, the member survey 2012 (22% response rate) and 2013 (24%), and the 2015 volunteer survey (19%).

Key findings

The numbers in brackets preceding statements refer to the survey question number as indicated in the main report.

Question	2015 Likert value (A)	2016 Likert value (B)	(B)−(A)
The charity appreciates my volunteering	3.91	4.21	+0.30
I understand the importance of the work I perform for Wikimedia UK	4.22	4.54	+0.32
I feel supported by the staff	3.80	3.98	+0.18
I am satisfied with the variety of volunteer roles offered	3.39	3.55	+0.16
Volunteering gave me a chance to expand my knowledge	4.03	4.11	+0.08
My volunteer role gives me a sense of accomplishment	4.16	4.34	+0.18
Overall I enjoy volunteering for Wikimedia UK	4.05	4.36	+0.31
Average	3.92	4.16	+0.24

Question	2014 Likert value (A)	2015 Likert value (B)	2016 Likert value (C)	(C)−(B)
I was satisfied with the amount of training available to me as a volunteer	4.00	3.66	4.00	+0.34
The level of training was relevant to my volunteer needs	3.80	3.66	3.86	+0.20
The training I received was good quality	4.10	3.91	4.07	+0.26
Volunteering gave me a chance to learn new skills	3.80	3.85	3.82	-0.03
Volunteering gave me a chance to expand my knowledge	3.90	4.03	4.11	+0.08
Volunteering gave me more confidence	3.70	3.69	3.82	+0.13
Volunteering gave me an opportunity to improve my employment prospects	3.40	3.14	3.25	+0.11
Average	3.81	3.71	3.85	+0.14