File talk:Draft - membership welcome and reminder process.pdf

Please put your thoughts here!

• What stages are missed - is there another activity stage missing?
• What else might we include in these emails in terms of content - i.e. surveys? videos? VLE sign up?
• What problems can you see with this - where might the process work less well?

Feedback

(Copied from @Yaris678: comment on Watercooler)

I don't really understand the shorthand used in the flow chart. e.g. What does "Memb - signup - new - 11 months" mean? Presumably it means something happens after being a member for 11 months, but I don't know what. I don't recall getting any emails for specific times after joining. Or is this a process that hasn't been implemented yet?

For me, the main thing that is currently missing from the process is an email to a member that clearly states "You are approaching the end of your membership. Please renew." Sticking something on the bottom of the newletter is just asking to be missed. It must be the main purpose of the email and in the email's subject.

Yaris678 (talk) 16:23, 3 September 2014 (BST)

Yep that is what it means - it means you get an email at those points which reminds you about membership. Sorry I thought it was clear from the diagram :( Sounds like it meets your requirements anyway.

:( Just noticed the file I uploaded has a line missing - give me a moment to fix this!