Office Correspondence Log/10 December 2011

This week has seen a rise in the more complex items of correspondence, for example:

• Paper Gift Aid forms
• Cheques made payable to 'Wikipedia', which have to be voided and returned with a custom-written letter
• Direct Debit mandates being cancelled, or not being completed correctly

This complexity has slowed the processing of postal correspondence, which is now backlogged by one to two working days - there are also a few items at the London office and the treasurer's address. Post cannot be handled by volunteers, so I would suggest moving the fundraising@ email address (currently redirecting to me) to redirect to our OTRS queues, and issuing a more wide-reaching call for volunteers to help answer emails. This would need Mike and Chris' approval.

More to come...