Office Correspondence Log: Difference between revisions

Revision as of 20:54, 2 December 2011

Week Ending	Donations & Gift Aid	Complaints	Membership	Other Correspondence
19/11/2011
26/11/2011	111	1	0	3
03/12/2011	105	1	1	6
10/12/2011	Example	Example	Example	Example
17/12/2011	Example	Example	Example	Example
24/12/2011	Example	Example	Example	Example

Week Ending	PayPal-related	DD-related	Requesting address/bank details	Membership	Complaints	Other Correspondence
19/11/2011	4	37	26	1	6	32
26/11/2011	8	29	34	0	8	34
03/12/2011	Example	Example	Example	Example	Example	Example
10/12/2011	Example	Example	Example	Example	Example	Example
17/12/2011	Example	Example	Example	Example	Example	Example
24/12/2011	Example	Example	Example	Example	Example	Example

@@ Line 34: / Line 34: @@
 | 24/12/2011 || Example || Example || Example || Example || Example || Example
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-===Notes===
-Emails and posts in the 'Complaints' category are broadly low-level complaints that we can do very little about, such as "Why don't you use PayPal for recurring contributions", or "Why are you using PayPal at all". There have been a flurry of emails - perhaps half a dozen - from one gentleman who is rather angry about the fundraising banners appearing. Some complaints relate to the fact that our Direct Debit page had a certificate error on it for the first few days of the fundraiser (now fixed, and no private information was ever at risk). Only two pieces of correspondence are serious complaints: one is complaining about the content of an article, the other is complaining about various technical problems and worries that he may have caught a virus. Neither of them are issues WMUK can deal with, and they have been directed to contact OTRS and Philippe Beaudette respectively.
-There have also been several Christmas Cards, which have pride of place on my desk. Each person who sent a Christmas Card got a letter back from me thanking them for their kindness. When I've got enough, I'll take a photo of them and put it on Commons.