Service Desk: Difference between revisions
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** Responsible: Volunteer Support Officer, Office Support Assistant, Office and Development Manager | ** Responsible: Volunteer Support Officer, Office Support Assistant, Office and Development Manager | ||
[[Category:Development]] | [[Category:IT Development]] | ||
Latest revision as of 12:03, 17 February 2014
The Service Desk is the point of contact between the association administration (volunteer & professionals) and the members or interested people. It is thought to be based on OTRS.
Queues
- Fundraising
- Purpose: To respond to all donor queries received directly or forwarded from WMF or other email contacts
- Email address: fundraising@wikimedia.org.uk
- Responsible: Fundraising Manager, Office Support Assistant, Office and Development Manager
- Membership
- Purpose: To respond to all membership queries received directly or forwarded from WMF or other email contacts
- Email address: membership@wikimedia.org.uk
- Responsible: Fundraising Manager, Company Secretary, Office Support Assistant, Office and Development Manager
- Volunteering
- Purpose: To respond to all volunteering queries received directly or forwarded from WMF or other email contacts
- Email address: volunteering@wikimedia.org.uk
- Responsible: Volunteer Support Officer, Office Support Assistant, Office and Development Manager