Service Desk: Difference between revisions

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== Queues ==
== Queues ==


Add your queue here using the following template:
* '''Fundraising'''
** Purpose: To respond to all donor queries received directly or forwarded from WMF or other email contacts
** Email address: fundraising@wikimedia.org.uk
** Responsible: Fundraising Manager, Office Support Assistant, Office and Development Manager


* ''Queue name:''
* '''Membership'''
** ''Purpose''
** Purpose: To respond to all membership queries received directly or forwarded from WMF or other email contacts
** ''Corresponding email address(es)''
** Email address: membership@wikimedia.org.uk
** ''Responsible(s)''
** Responsible: Fundraising Manager, Company Secretary, Office Support Assistant, Office and Development Manager


[[Category:Development]]
* '''Volunteering'''
** Purpose: To respond to all volunteering queries received directly or forwarded from WMF or other email contacts
** Email address: volunteering@wikimedia.org.uk
** Responsible: Volunteer Support Officer, Office Support Assistant, Office and Development Manager
 
[[Category:IT Development]]

Latest revision as of 12:03, 17 February 2014

The Service Desk is the point of contact between the association administration (volunteer & professionals) and the members or interested people. It is thought to be based on OTRS.

Queues

  • Fundraising
    • Purpose: To respond to all donor queries received directly or forwarded from WMF or other email contacts
    • Email address: fundraising@wikimedia.org.uk
    • Responsible: Fundraising Manager, Office Support Assistant, Office and Development Manager
  • Membership
    • Purpose: To respond to all membership queries received directly or forwarded from WMF or other email contacts
    • Email address: membership@wikimedia.org.uk
    • Responsible: Fundraising Manager, Company Secretary, Office Support Assistant, Office and Development Manager
  • Volunteering
    • Purpose: To respond to all volunteering queries received directly or forwarded from WMF or other email contacts
    • Email address: volunteering@wikimedia.org.uk
    • Responsible: Volunteer Support Officer, Office Support Assistant, Office and Development Manager
Retrieved from "https://dev.wikimedia.org.uk/w/index.php?title=Service_Desk&oldid=52039"