Service Desk: Difference between revisions
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The '''Service Desk''' is the point of contact between the association administration (volunteer & professionals) and the members or interested people. It is thought to be | The '''Service Desk''' is the point of contact between the association administration (volunteer & professionals) and the members or interested people. It is thought to be based on [http://www.otrs.com OTRS]. | ||
== Queues == | == Queues == | ||
* '''Fundraising''' | |||
** Purpose: To respond to all donor queries received directly or forwarded from WMF or other email contacts | |||
** Email address: fundraising@wikimedia.org.uk | |||
** Responsible: Fundraising Manager, Office Support Assistant, Office and Development Manager | |||
* '' | * '''Membership''' | ||
** | ** Purpose: To respond to all membership queries received directly or forwarded from WMF or other email contacts | ||
** | ** Email address: membership@wikimedia.org.uk | ||
** | ** Responsible: Fundraising Manager, Company Secretary, Office Support Assistant, Office and Development Manager | ||
[[Category:Development]] | * '''Volunteering''' | ||
** Purpose: To respond to all volunteering queries received directly or forwarded from WMF or other email contacts | |||
** Email address: volunteering@wikimedia.org.uk | |||
** Responsible: Volunteer Support Officer, Office Support Assistant, Office and Development Manager | |||
[[Category:IT Development]] | |||
Latest revision as of 12:03, 17 February 2014
The Service Desk is the point of contact between the association administration (volunteer & professionals) and the members or interested people. It is thought to be based on OTRS.
Queues
- Fundraising
- Purpose: To respond to all donor queries received directly or forwarded from WMF or other email contacts
- Email address: fundraising@wikimedia.org.uk
- Responsible: Fundraising Manager, Office Support Assistant, Office and Development Manager
- Membership
- Purpose: To respond to all membership queries received directly or forwarded from WMF or other email contacts
- Email address: membership@wikimedia.org.uk
- Responsible: Fundraising Manager, Company Secretary, Office Support Assistant, Office and Development Manager
- Volunteering
- Purpose: To respond to all volunteering queries received directly or forwarded from WMF or other email contacts
- Email address: volunteering@wikimedia.org.uk
- Responsible: Volunteer Support Officer, Office Support Assistant, Office and Development Manager