Office Correspondence Log/10 December 2011: Difference between revisions
(not quite complete yet) |
No edit summary |
||
| (2 intermediate revisions by one other user not shown) | |||
| Line 1: | Line 1: | ||
This week has seen a rise in the more complex items of correspondence, for example: | This week has seen a rise in the more complex items of correspondence, for example: | ||
*Paper Gift Aid forms | *Paper Gift Aid forms, which have to be manually typed onto the system | ||
* | *Two cheques made payable to 'Wikipedia' rather than 'Wikimedia UK' or 'Wiki UK Ltd', which have to be voided and returned with a custom-written letter | ||
*Direct Debit mandates being cancelled, or not being completed correctly | *Direct Debit mandates being cancelled, or not being completed correctly | ||
This complexity has slowed the processing of postal correspondence, which is now backlogged by one to two working days - there are also a few items at the London office and the treasurer's address. | This complexity has slowed the processing of postal correspondence, which is now backlogged by one to two working days - there are also a few items at the London office and the treasurer's address. The backlog is circa 30 items. | ||
Emails to fundraising@ are backlogged approximately one week – but there is nothing crucial amongst them - just simple emails and queries. Emails to OTRS (info@) are backlogged approximately 21 days, and we need to recruit more volunteers to answer these. However, I want to ensure that any volunteers we recruit are trustworthy and sensible – at the very minimum they should already be OTRS volunteers, and I would prefer them to have no prior issues, and ideally to have quality queue access already. | |||
Post cannot be handled by volunteers, so I would suggest moving the fundraising@ email address (currently redirecting to me) to redirect to our OTRS queues, and issuing a more wide-reaching call for experienced volunteers to help answer emails. | |||
[[Category:Office Correspondence]] | |||
Latest revision as of 21:42, 23 April 2012
This week has seen a rise in the more complex items of correspondence, for example:
- Paper Gift Aid forms, which have to be manually typed onto the system
- Two cheques made payable to 'Wikipedia' rather than 'Wikimedia UK' or 'Wiki UK Ltd', which have to be voided and returned with a custom-written letter
- Direct Debit mandates being cancelled, or not being completed correctly
This complexity has slowed the processing of postal correspondence, which is now backlogged by one to two working days - there are also a few items at the London office and the treasurer's address. The backlog is circa 30 items.
Emails to fundraising@ are backlogged approximately one week – but there is nothing crucial amongst them - just simple emails and queries. Emails to OTRS (info@) are backlogged approximately 21 days, and we need to recruit more volunteers to answer these. However, I want to ensure that any volunteers we recruit are trustworthy and sensible – at the very minimum they should already be OTRS volunteers, and I would prefer them to have no prior issues, and ideally to have quality queue access already.
Post cannot be handled by volunteers, so I would suggest moving the fundraising@ email address (currently redirecting to me) to redirect to our OTRS queues, and issuing a more wide-reaching call for experienced volunteers to help answer emails.