Office Correspondence Log/3 December 2011: Difference between revisions
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There have been a few more "complaints" than usual this week, but none are unassailable. | |||
There have been a few more "complaints" than usual this week. | * One is a friendly-worded notice from the subject of an article correcting us on a few points. I will either pass this on to a volunteer, or through to OTRS. | ||
* One | |||
* One complained about the length of time that it is taking the WMF's donate{{@}}wikimedia.org address to answer emails. I have passed this feedback on to the WMF. | * One complained about the length of time that it is taking the WMF's donate{{@}}wikimedia.org address to answer emails. I have passed this feedback on to the WMF. | ||
* One complainted that when he read that Brandon equates a website with advertising to a 'propaganda tool', he decided against donating. | * One complainted that when he read that Brandon equates a website with advertising to a 'propaganda tool', he decided against donating. | ||
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The oldest correspondence currently extends to one week. We have also started using the skills of four experienced OTRS volunteers to answer the donations queue. All of them currently have full info-en access, which include the info-en-quality queue. | The oldest correspondence currently extends to one week. We have also started using the skills of four experienced OTRS volunteers to answer the donations queue. All of them currently have full info-en access, which include the info-en-quality queue. | ||
* The oldest '''complaint''' is Wednesday 31 November 2011. | * The oldest '''complaint''' is Wednesday 31 November 2011. | ||
* The oldest '''DD-related''' is | * The oldest '''DD-related''' is Wednesday 23 November 2011. | ||
* There are no outstanding '''membership'''. | * There are no outstanding '''membership'''. | ||
* The oldest '''other''' Sunday 27 November 2011. | * The oldest '''other''' Sunday 27 November 2011. | ||
* The oldest '''PayPal-related''' is Thursday 1 December 2011. | * The oldest '''PayPal-related''' is Thursday 1 December 2011. | ||
* The oldest '''requesting bank details''' is Tuesday 29 November 2011. | * The oldest '''requesting bank details''' is Tuesday 29 November 2011. | ||
Revision as of 02:27, 3 December 2011
There have been a few more "complaints" than usual this week, but none are unassailable.
- One is a friendly-worded notice from the subject of an article correcting us on a few points. I will either pass this on to a volunteer, or through to OTRS.
- One complained about the length of time that it is taking the WMF's donate
wikimedia.org address to answer emails. I have passed this feedback on to the WMF. - One complainted that when he read that Brandon equates a website with advertising to a 'propaganda tool', he decided against donating.
We have also located the one membership application that was pending from August: a letter of apology has been sent, and the Board will discuss the application at the next Board meeting.
- Backlog
The oldest correspondence currently extends to one week. We have also started using the skills of four experienced OTRS volunteers to answer the donations queue. All of them currently have full info-en access, which include the info-en-quality queue.
- The oldest complaint is Wednesday 31 November 2011.
- The oldest DD-related is Wednesday 23 November 2011.
- There are no outstanding membership.
- The oldest other Sunday 27 November 2011.
- The oldest PayPal-related is Thursday 1 December 2011.
- The oldest requesting bank details is Tuesday 29 November 2011.