Office Correspondence Log/3 December 2011

This page is still a draft. Feel free to edit it, and use the talk page to discuss ideas and changes. Remember to add categories and tell people where the page is so others can find it and chip in.

There have been a few more "complaints" than usual this week.

• One of these is a friendly-worded notice from the subject of an article correcting us on a few points. I will either pass this on to a volunteer, or through to OTRS.
• One complained about the length of time that it is taking the WMF's donatewikimedia.org address to answer emails. I have passed this feedback on to the WMF.
• One complainted that when he read that Brandon equates a website with advertising to a 'propaganda tool', he decided against donating.

We have also located the one membership application that was pending from August: a letter of apology has been sent, and the Board will discuss the application at the next Board meeting.

Backlog

The oldest correspondence currently extends to one week. We have also started using the skills of four experienced OTRS volunteers to answer the donations queue. All of them currently have full info-en access, which include the info-en-quality queue.

• The oldest complaint is
• The oldest DD-related is
• There are no outstanding membership.
• The oldest other Sunday 27 November 2011.
• The oldest PayPal-related is Thursday 1 December 2011.
• The oldest requesting bank details is Tuesday 29 November 2011.